Refund policy
Returns
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for reasons such as:
- Ordering the wrong item
- Change of mind
- No longer wanting the product
- Accidental purchases
Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Email: hello@sunnyanddermy.com
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box and packaging
- A brief description of the issue
We'll review your request promptly and, if approved, provide a replacement or another appropriate resolution.
Lost Packages
If your package appears delayed or is marked as delivered but cannot be located, please contact us.
While delivery is ultimately the responsibility of the shipping carrier once an order has shipped, we'll do our best to assist you in resolving the issue.
Refunds
Refunds are issued only when:
- We determine that a refund is appropriate after reviewing your claim, or
- A replacement product cannot reasonably be provided.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Order Changes & Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
We will do our best to accommodate your request; however, once an order has been processed or shipped, we cannot guarantee changes or cancellations.
Questions?
We're happy to help.